Dental Receptionist - Springdale Dental Centre

Springdale Dental Centre is a dedicated dental practice committed to providing exceptional oral healthcare services. Our team values professionalism, patient-centered care, and a welcoming environment for both staff and patients. Job Overview We are seeking a highly organized and personable Dental Receptionist/Recare Coordinator to join our team. The ideal candidate will excel in managing front desk operations, coordinating patient recare appointments, and ensuring a smooth patient experience. This role requires excellent communication skills, proficiency with dental software, and a strong understanding of dental terminology. Key Responsibilities - Manage the recare program, identifying and contacting patients due or overdue for hygiene appointments. - Schedule and confirm appointments; follow up with overdue patients and missed appointments by phone, text, and email. - Maintain accurate patient records, recall lists, and appointment schedules in the practice management software. - Monitor recare reports and work with the dental team to maximize hygiene bookings and minimize cancellations. - Greet patients, manage check-ins and check-outs, and provide a welcoming, professional front desk experience. - Answer phone calls, respond to inquiries, manage voicemail, and coordinate appointments. - Update patient information and review follow-up appointments and recommended treatment with patients as appropriate. - Process payments, issue receipts, and assist with billing and dental insurance inquiries. - Manage daily schedules, cancellations, and short-notice openings. - Promote the importance of routine dental examinations and preventive care. - Assist with general administrative duties, including filing, scanning, and patient correspondence. - Maintain patient confidentiality and collaborate with the dental team to ensure excellent patient care. Qualifications and Skills - Minimum of 3 years of dental office experience , preferably in reception, front desk administration, or recare coordination. - Strong knowledge of dental office procedures, hygiene recare, scheduling, and treatment follow-ups. - Proficiency in dental practice management software. - Experience with patient payments, dental insurance claims, predeterminations, and billing inquiries. - Knowledge of dental terminology, hygiene procedures, and Ontario dental insurance processes. - Excellent verbal and written communication skills with a professional, patient-focused approach. - Strong organizational skills, attention to detail, and ability to multitask in a fast-paced environment. - Comfortable making outbound calls and proactively following up with patients. - Excellent customer service, interpersonal, and problem-solving skills. - Ability to maintain accurate records and protect confidential patient information in accordance with applicable privacy legislation. - Reliable, proactive, and self-motivated, with the ability to work independently and as part of a team. Schedule - Monday, Tuesday and Thursday- 8:45am-6:15pm - Wednesday - 8:45am-5:15pm - Alternating Saturdays 8:45am-2:15pm What We Offer - A friendly, supportive, and collaborative team environment. - Competitive compensation based on experience. - A positive workplace that values patient care, teamwork, and work-life balance. Join our team at Springdale Dental Centre to deliver outstanding patient care while advancing your career in a supportive and professional environment! Benefits: - Company events - Dental care - On-site parking Experience: - Dental Reception: 3 years (required)